Tool Service Manager
What's the role?
Manage the Tool Service Center in all dimensions. Ensure tool service business and lead the tool service center employees Functional and disciplinary leadership of the employees in the Tool Service Center Responsible for achieving the targets of the tool service center
Who is Hilti?
If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service.
With 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.
What does the role involve?
Implement tool service strategy based on regional roadmap, as a change agent for the TSC & respective MO(s)
Contribute to definition and locally execute regional roadmap and targets as aligned with SA and MO
Deliver sustainable productivity (COGS, OPEX, freight) at defined end to end service levels (turnaround time, repair quality)
Accountable to prepare and deliver RF based on capacity/capabilities needs
Drive & communicate a competitive tool service differentiation and fair repair pricing to build a strong value for money awareness to support tool sales growth
Execute seamless customer experience through end to end services processes for all customers, including complaint handling and quality management with CTS
Implement selected VIP services from GTS Service catalogue
Accountable for sustainable implementation of processes and repair standards and respective modifications in TSC
Accountable / responsible (based on co-location) for building, facility and equipment maintenance and supplier contracts
Accountable for lean culture in TSC and drive bottom up continuous improvement mindset to achieve operational excellence
Accountable for the execution of aligned support services, outside of core GTS responsibilities, including providing to MO initiatives with clear cost-benefit analysis (e.g. PTP, specials, Fleet tools recycling)
Accountable for execution of legal, compliance, ICS and HSE standards in TSC
Responsible for definition and execution of contingency & crisis plan
Hire Team Leaders / Team members 2, in alignment with Service Area, to build high performing team with strong customer orientation
Accountable for people and competence development
Drives implementation of people processes and D&I
Establish strong collaboration within the Service Area leadership team to build a community of high performing team
Implement the management process to align with the MO stakeholders for end to end service levels (incl. MCS, transport)
What do we offer?
We’ll give you everything you need to excel in your role. You’ll enjoy arare combination of autonomy and camaraderie, as you’ll manage your own book ofbusiness while being part of a friendly team.
Why should you apply?
We have an excellent mix of people. Success at Hilti is down to teamworkand ability.
What you need is:
- Bachelor’s degree is mandatory, Engineering or correlated field.
- Proficient in English
- 6 to 10 years’ experience in supervisory/management role.
- People oriented
We are looking forward to receive your application!
“How am I going to sell power tools? I’ve never drilled a hole in my life! That’s what I thought when I first joined Hilti, but it’s really not like that. It’s about nurturing your strengths and being rewarded for hard work.”